GENERAL

 

What is lived-in Billing?

  • It’s a solution for JMB and Taman Admins to help them generate recurring bills and send bills to their residents. 
  • They will be provided with a web-based admin dashboard for them to send generate the bills and the bills will be automatically send to their residents every month. They can also view the payment report from the dashboard.
  • Residents will receive a bill email to them to make/update the payment.

 

Who is suitable to use this solution?  

 Residents’ Association (Persatuan Penduduk)  and JMB are suitable for this solution.

 

How do the residents receive the bill?  

Residents will receive their bills through email and there will be a payment link for them to make/update their payment.

 

SUBSCRIPTION

 

What are the current plans of lived-in billing?

  • There is only one plan at the moment. It is called lived-in Billing Starter (beta). lived-in Billing Starter (beta) is a free plan. This is a beta version of lived-in Billing that is made available for testing, typically by a limited number of users outside the company that is developing it, before its general release

 

I want to subscribe to lived-in billing Starter Plan (beta), how can I do that?

Currently we’re going to launch register interest for our lived-in billing starter plan (beta) (to be part of waiting list) starting 27th October. Those who register interest with us, will receive an invitation link in December to create account with us and you can now use lived-in billing Starter Plan (beta)!

 

Is there any contract?

There is no contract when JMB/ Residents’ Association subscribes to us. 

 

What if I become inactive users?

We reserve the right to terminate user accounts that are inactive for a continuous period of 365 days. In the event of such termination, all data associated with such user account will be deleted. We will provide you prior notice of such termination and option to back-up your data. The data deletion policy may be implemented with respect to any or all of the Services. Each Service will be considered an independent and separate service for the purpose of calculating the period of inactivity. In other words, activity in one of the Services is not sufficient to keep your user account in another Service active. In case of accounts with more than one user, if at least one of the users is active, the account will not be considered inactive.

 

What happen to my data if I want to cancel subscription with lived-in Starter Plan (beta)?

If you wish to cancel the subscription, you must inform us at least fourteen (14) days prior to the renewal date. In the event of such termination, all data associated with such user account will be deleted. 

 

MOBILE APP

 

Is there any app for the residents?

There will be an app for the residents to view their bills. The app will be launched soon. However, the app is also a beta version. 

 

FEATURES

 

What are the features in the admin dashboard?

There are several features in the admin dashboard such as :

  1. Dashboard reporting of payment collections from residents
  2. Community
  3. Residents list
  4. Approve/reject payment from cash deposit or online bank transfer
  5. Record cash payment

 

How can the residents make the payment through bill?

  • Firstly the residents have to make payment to the Residents’ Association’ official bank account either through cash deposit machine or online bank transfer.
  • There will be a bill with a payment page link sent to the residents via email. Residents have to click the payment link and they will be directed to the payment page.
  • From the payment page, there are two options to update the payment which are:
  1. Cash deposit
  2. Online bank transfer.
  • Residents are required to upload the receipts they have when making payment via online bank transfer or cash deposit.This process helps to eliminate manual sharing payment receipt to the admins of Resident Association or JMB via whatsapp or email, easing the manual tracking of the admins.
  • Taman admins will verify their receipts through lived-in Admin Dashboard.
  • Upon success verification, residents will receive a receipt. 

 

How can the residents make the payment through app?

  • Firstly the residents have to make payment to the Residents’ Association’ official bank account either through cash deposit machine or online bank transfer.
  • There will be a bill with a payment screen in the app. 
  • From the payment screen, there are two options to update the payment which are:
  1. Cash deposit
  2. Online bank transfer.
  • Residents are required to upload the receipts they have when making payment via online bank transfer or cash deposit.This process helps to eliminate manual sharing payment receipt to the admins of Resident Association or JMB via whatsapp or email, easing the manual tracking of the admins.
  • Taman admins will verify their receipts through lived-in Admin Dashboard.
  • Upon success verification, residents will receive a receipt. 

 

How do the admins approve or reject the payment via cash deposit or bank transfer?

  1. Admins have to check the transaction via cash deposit/bank transfer in the admin dashboard
  2. Double check with the amount in the receipt uploaded by the residents with the amount in the bank account.
  3. Approve the transaction when the amount shared by residents in the admin dashboard and the amount in the bank are tally.
  4. Reject if the amount not the same or the amount inserted by the resident is not the same with the amount in the bank account or whenthe resident put the wrong amount as compared to the receipt they shared.

 

Are cash deposit and online bank transfer similar toonline banking (via payment gateway)?

No, they are not. Online banking is payment online via payment gateway. Meanwhile, cash deposit is the payment made at Cash Deposit Machine. 

Meanwhile an online bank transfer is when residents access to their own online bank account. Determine the amount you would like to send to the recipient (Resident Association or JMB’s bank account). Input their information and authorize the transaction to be transferred to the Residents’ Association official bank account. The entire process is done online. 

 

Is there any feature for cash payment?    

Yes, admin have to create a new cash transaction by the residents in the admin dashboard.

A receipt will automatically generated and sent to the resident’s email address registered in the admin dashboard once cash payment has been recorded.
 

SUPPORT

 

As an admin, how do I contact for support?

As an admin, you can always email to support@livedin.my for any enquiries regarding your problems

 

Can our residents directly contact support@livedin.my for support?

It is advisable for the residents to directly complain any issues to the admins of the Residents’ Association or admins of the JMB. And they will help to escalate the issues to us.